At knitvisionz, your privacy is our top priority. We are dedicated to safeguarding the personal information you share with us, ensuring it is treated with the utmost care and respect. This Privacy Policy explains how we collect, use, protect, and respect your data, along with the choices you have regarding your personal information.

Your Privacy Matters to Us

Important: We do not sell, rent, or share your personal data with third parties.

1. Information We Collect

We gather personal details through various methods, especially when you make a purchase or register on our website. The information we may collect includes:

• Personal and Contact Information: Your name, email address, billing and shipping addresses, order history, communications with our support team, product preferences, and any other information you voluntarily provide.

• Transaction Information: This includes your payment details, such as the name on the card, card type, partial card number, and other relevant account information.

• Technical Data: We collect details like your IP address, browser type, operating system, language, location, and platform when you visit our website.

• Marketing Preferences: Your preferences regarding marketing communications and how we can contact you.

2. Information You Provide

You may share personal information with us in various ways, such as making a purchase, leaving a review, or submitting photos, videos, or comments. This may include your name, email, address, product preferences, and other details.

3. How We Use Your Information

We use your data to:

• Personalize communications and services tailored to your needs

• Recommend products based on your preferences

• Address any inquiries or issues related to your purchase

• Process orders and manage your account

• Offer ongoing support throughout your customer journey

4. Cookies, Web Analytics, and Tracking

To improve your browsing experience, we use cookies, web logs, and Google Analytics. Cookies allow us to remember your preferences and enhance site performance. You can manage your cookie settings or opt-out of Google Analytics via a browser plugin.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and news via email or text. You’ll receive no more than four messages per month. To unsubscribe, simply email us at [email protected].

6. Sharing Your Data

While we don’t sell or rent your personal data, we may share it with trusted third parties who assist us in delivering our services:

• Payment Providers: Banks, payment processors, and shipping carriers

• Service Providers: Web hosting and advertising platforms

• Legal Requirements: We may disclose your data when required by law or to prevent fraud.

7. Protecting Your Personal Information

We take every precaution to protect your data from unauthorized access, alteration, or disclosure. Your payment information is encrypted using SSL, and all transactions are securely processed via PayPal. While we continuously enhance our security measures, no system can guarantee complete protection.

8. Data Retention

We retain your data only as long as necessary to provide our services or as required by law. After you close your account or stop using our services, we may keep some data for legal, fraud prevention, or operational reasons.

9. Withdrawing Consent

You can withdraw consent for processing your personal information at any time. Please note that doing so may limit access to certain services. To update or delete your data, please contact us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to request access to your personal data, correct any inaccuracies, and request deletion of your information. To make any changes, email us at [email protected].

11. Changes to This Privacy Policy

We may occasionally update this Privacy Policy. Any changes will be posted on this page and, where appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using knitvisionz, you agree to the terms of this Privacy Policy. If you have any questions or concerns, feel free to contact us at [email protected]. We are committed to making your experience with us safe, secure, and rewarding.